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Terms and Conditions: V1.1

Terms and Conditions for Sitetor.ai

Last Updated: July 22, 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Sitetor.ai website and the Sitetor.ai WordPress plugin (collectively, the “Service”) operated by Sitetor.ai (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Accounts and Registration

  • Account Creation: To use our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

  • Account Responsibility: You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. The Service

  • Service Description: Sitetor.ai provides a WordPress plugin and a cloud-based backend that ingests public content from your website, processes it into a searchable AI index, and provides a conversational API endpoint (/ask) for querying that content.

  • API Key: Upon successful registration of your site, we will provide you with a unique secret API key. You are solely responsible for the security and use of this API key. You agree to keep the API key confidential and not to share it with any unauthorized third parties.

  • License to Use: We grant you a limited, non-exclusive, non-transferable, revocable license to use our Service and the WordPress plugin in accordance with these Terms.

3. User Responsibilities and Acceptable Use

  • Your Content: You retain all rights and ownership of your website’s content. By using our Service, you grant us a worldwide, non-exclusive, royalty-free license to access, use, process, and store your public website content solely for the purpose of providing and improving the Service as described herein.

  • Acceptable Use: You agree not to misuse the Service. For example, you must not, and must not attempt to:

    • Probe, scan, or test the vulnerability of any system or network.

    • Breach or otherwise circumvent any security or authentication measures.

    • Use the Service for any illegal purpose or in violation of any local, state, national, or international law.

    • Interfere with or disrupt the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Service.

    • Reverse-engineer or decompile the Service or any of its components.

4. Fees and Payment

  • Subscription Plans: Certain features of the Service may be provided for a fee or other charge. If you elect to use paid features, you agree to the pricing and payment terms as we may update them from time to time.

  • Billing: We may use a third-party payment processor to bill you through a payment account linked to your account. The processing of payments will be subject to the terms, conditions, and privacy policies of the payment processor in addition to this Agreement.

  • Changes in Fees: We reserve the right to change our subscription plans or adjust pricing for our Service in any manner and at any time as we may determine in our sole and absolute discretion.

5. Refund Policy

  • 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for your first subscription purchase. If you are not satisfied with the Service for any reason, you may request a full refund within 7 calendar days of your initial payment.

  • Exclusions: This refund policy applies only to your initial subscription purchase and does not apply to any subsequent subscription renewals, upgrades, or usage-based fees. After the 7-day period, all payments are non-refundable.

  • How to Request a Refund: To request a refund, please contact our support team at the email address listed in the “Contact Us” section. You must provide your account details and the reason for your request.

  • Discretion: Refunds are issued at our sole discretion and may be refused if we detect evidence of abuse of our service or this policy.

6. Third-Party Services

Our Service is integrated with and depends upon third-party services to function. Your use of our Service constitutes your agreement to be bound by the terms and policies of these third parties. These include, but are not limited to:

  • Amazon Web Services (AWS): Our entire backend infrastructure is hosted on AWS.

  • OpenAI: We use the OpenAI API to generate AI models and responses.

  • Pinecone: We use the Pinecone service to store and query the AI index of your content.

We are not responsible for the performance, availability, or security of any third-party services.

7. Termination

  • Termination by You: You may terminate your account and stop using the Service at any time by deactivating and uninstalling the WordPress plugin and, if you wish, requesting the deletion of your data as outlined in our Privacy Policy.

  • Termination by Us: We may suspend or terminate your access to the Service at any time, with or without cause or notice, for any reason, including, but not limited to, a breach of these Terms. Upon termination, your right to use the Service will immediately cease.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; C) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SITETOR.AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction, e.g., the State of Delaware, USA], without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@sitetorai.com